...it's made me realise that it's worth living life and to forget you're different.

About 2Care

2Care was founded in 1929 as the SOS Society to provide shelter for the homeless during the great Depression. Over the years our work has changed to meet demand and today we provide high quality, specialist, support and care.
We are able to offer a range of rehabilitation services for adults who have experienced mental illness and specialist, person-centred care for older people with high mental and physical support needs.

2Care operates services nationwide. Five projects offer mental health care and Parkview House is a specialist provider of dementia care. All our services are registered under the Care Standards Act 2000

Care and support is provided within a model of care framework at all the services:

Model of Care for Psychiatric Rehabilitation.
Model of Care for Older People with Dementia.

The underpinning theme behind both models is a person centred approach, supporting people to live more independently, whilst working with them to improve the quality of their lives.

2Care is a 'first choice' provider of safe and sound and supportive services. Our strong models of care and values system underpin all aspects of service provision.
2Care works with a range of service users including people with complex care needs.

Watch our video to find out more.

Quality

2Care actively strives to provide the highest possible care for service users. In order to reach our goals we have advisory groups and quality programmes.

2Care's Quality Management system has not only been devised to meet the requirements of ISO 9001/2000 but has been designed to provide a comprehensive, clear system comprising high quality, user friendly, procedures and guidance covering all areas of our work.

The Quality Management system provides a framework in which 2Care can actively demonstrate how we:

Provide a consistent service which meets service user needs, as well as applicable regulatory and statutory requirements.
Address service user satisfaction, and use the information obtained proactively to shape the service for the future and demonstrate continuous improvement.

Full training is provided for all staff and regular audits of all procedures take place as part of the internal Quality Audit Programme by 2Care's Quality Department.

Service User Satisfaction

Actively seeking and listening to feedback from service users and their families ensures that 2Care provides services which are both helpful and valued. 2Care's Service User Satisfaction Surveys seek views across a broad range of significant areas including: support, staff, buildings and environment and service user involvement.

Psychiatric Rehabilitation Projects: key results

82% of service users believe 2Care's service is helping them
84% of service users are satisfied with living at a project
85% of service users are satisfied with the accommodation
93% of service users were involved in community meetings
80% of service users said staff were helpful
84% of service users said staff were professional
81% of service users said staff were supportive
85% of service users said staff were approachable
86% of service users said staff were clear and easy to understand.

Relatives' Satisfaction Survey: Parkview House

96% of families were satisfied that service users were treated with respect and that their right to privacy and dignity is upheld.
100% of relatives believed that Parkview provides a safe well maintained and comfortable environment.
100% felt Parkview House is welcoming and homely
96% felt they could visit whenever they wished
92% felt sufficiently involved in the care of service user
100% believed that staff addressed service users and relatives appropriately
92% believed there were always staff available to answer questions

Comments received from service users include:

"The staff are very helpful and understand the problems that everyone goes through."

"I think living at Winston House has made me realize that it's worth living life and to forget you're different."

"I have been living at Trevayler project for over a year now and no one I know can truthfully argue a criticism of what is done here."

"Good service provided, skilled, efficient, knowledgeable staff, committed, and work well with clear objectives set. Provide a fully integrated comprehensive approach to residents at every level, monitored daily approach to residents' living".

Next: Services Introduction

Home : About 2Care : Services : Recruitment : Donations : Contact Us
Registered under the Charities Act 1960 Registration No. 207893 : Registered Housing Association No. H2510